Questions about the brand and the fragrances
What does the name "elef" stand for?
elef stands for the two initials (eL eF) of the founder Lieven Flohr.
What distinguishes elef. from other perfume brands?
We see ourselves not only as a perfume brand, but as an experience brand.
Each fragrance captures a special moment and is handmade in small batches from high-quality, mainly natural raw materials.
Unlike other brands, our fragrances are carefully made by a single person, from the creation of the fragrance to bottling and packaging.
How are your fragrances created?
Lieven Flohr gathers inspiration for fragrances while travelling, in his memories and in life's very special moments. He captures these in his compositions.
After creating a creation that perfectly captures the desired moment, he carefully and precisely blends the fragrances by hand to create a perfect fragrance experience.
Are elefant fragrances unisex?
Yes, our fragrances are designed to be worn by everyone.
What is the vision of elef.?
Our vision is to create fragrances that bring all of life's memories and moments to life in scent form and make them accessible to everyone.
Questions about the products
How long does an elephant perfume last?
Our fragrances have a concentration of 25% and offer good durability.
Exact shelf life may vary from fragrance to fragrance and skin to skin.
Tip: On clothing the scent lasts longer and develops less.
Are your fragrances vegan?
Yes, our products are 100% vegan and are produced without animal testing.
Are your bottles refillable?
Our bottles are currently not refillable, but we are working on sustainable solutions for the future.
Do your fragrances contain allergens?
Our fragrances contain allergens that are typical for perfume.
You can find a complete list in the ingredients list on the respective product page.
Are your fragrances safe?
Yes, all our fragrances are fully IFRA compliant, safety assessed and skin-friendly.
Why are elefant fragrances more expensive than mainstream perfumes?
Our fragrances are handmade in small batches and contain high-quality ingredients that offer long durability and a unique fragrance experience.
Why is my perfume not clear?
elef. fragrances contain natural ingredients and are poured into their bottles by hand.
It is not uncommon to find small amounts of sediment, dust or particles in a perfume that contains large amounts of natural materials; this is a natural occurrence and does not affect the fragrance.
Which fragrance suits me?
Our Discovery Set offers you the opportunity to test all of our fragrances and find the right fragrance moment for you.
How do niche perfumes differ from designer perfumes?
Niche perfumes are artistic, unique fragrance creations for those who want something special - as opposed to mass-produced designer perfumes that are designed to appeal to everyone.
Will the product portfolio be expanded further?
We are always looking for new moments for unique fragrance creations.
Sign up for our newsletter now to be informed about all new products and launches and to be the first to hear about our new products.
Customer Service
How long does shipping take?
Shipping within Germany takes about 2-4 working days. International orders may take a little longer.
Is shipping free?
Yes, we offer free shipping on all orders.
Do you ship internationally?
International shipping will be possible in the near future.
Can I track my order?
After shipping, you will receive a tracking number via email, which you can use to track your order at any time
Can I return my fragrance if I don't like it?
Unfortunately, we cannot accept returns of opened products.
We recommend using our Discovery Set before purchasing a bottle to test your fragrance moments in advance.
What do I do if my product arrives damaged?
Please contact us immediately by email with a photo of the damaged product.
We will take care of a quick exchange.
Email: info@elef-fragrance.com
Which payment methods do you accept?
We accept credit cards, PayPal, Klarna and other common payment methods.
How does the Discovery Set voucher work?
When you purchase the Discovery Set, you will receive a voucher worth the value of the set by email, which you can redeem within 60 days on your next purchase with a minimum order value of 150€.
How can I reach you?
You can reach us by email or via our contact form.
Do you offer fragrance consultations?
Yes, we offer free fragrance advice via email. Please get in touch if you have any questions!
Do you have any further questions?
Feel free to send an email to: info@elef-fragrance.com